Return & Refund Policy

Thank you for shopping at Real Rhinestone. We strive to ensure a smooth and satisfying shopping experience for all our customers. Please review our return and refund policy carefully before making a purchase.

Eligibility for Returns & Exchanges

Our return policy applies only if you receive a damaged or incorrect item from us. If your order arrives damaged or does not match your confirmed purchase, please follow the steps outlined below to initiate a return.

🔹 Exchanges: We only allow exchanges for the same item.
🔹 Refunds: Refunds will not be provided if you receive the correct item.
🔹 Change of Mind: We do not accept returns or refunds for “Change of Mind” purchases. However, exchanges may be available under our Exchange Policy.

Return Process

To request a return, please follow these steps:

1️⃣ Contact Us

• Email or call our customer service team to initiate a return.
• Provide your order number, reason for return, and attach clear images of the front and back of the item.

2️⃣ Receive Return Instructions

• Our customer service team will review your request and provide further instructions, including the return address and any required documentation.

3️⃣ Pack the Item Securely

• Use the original packaging if available.
• If the original packaging is not available, pack the item securely in suitable protective packaging to prevent damage during transit.

4️⃣ Ship the Return

• Use a reliable and trackable shipping method to return the package.
• We recommend obtaining proof of shipment for your records.

5️⃣ Inspection & Refund Processing

• Once we receive the item, our team will inspect it to ensure it meets the return criteria.
• If the return is approved, we will process the refund within 30 days to the original payment method.
• Please note that refund processing times may vary based on your bank or payment processor.

Important Notes

• Shipping Costs: Customers are responsible for all return shipping costs, except in cases where the item was damaged upon arrival.
• Restocking Fee: A 25% restocking fee will be applied to returns, deducted from the total refund amount.
• Non-Refundable Items:
  • Customized or personalized items cannot be returned unless they arrive damaged or have a manufacturing defect.
  • Items returned outside the specified time frame or that do not meet return conditions may be rejected.

If you have any further questions or need assistance, please don’t hesitate to contact our customer service team at support@realrhinestone.com. We’re here to help!